These Terms govern your purchase and use of a paid listing on National Home Service Pros. By subscribing, you agree to them. If you're accepting on behalf of a company, you confirm you're authorized to do so.
1. Who you're contracting with
National Home Service Pros ("NHSP," "we," "us") is a directory operated by BadMab Design LLC, a North Carolina limited liability company located at 5616 Crooked Oak Drive, Summerfield, NC 27358. Payments are processed by Stripe, Inc. Charges may appear on your statement under our business or listing name.
2. What you're buying
NHSP offers two paid subscription tiers. Both are advertising and listing placement services. They are not lead purchases, and no lead is generated, sold, or shared with any other party.
| Plan | Price | What it includes |
|---|---|---|
| Claimed | $47/month | Verified badge, display of your business phone number, business information you control, and listing on applicable city and state pages in standard position. |
| Featured | $147/month | Everything in Claimed, plus top-of-page placement across the community pages covering your service area, enhanced profile content, priority placement on state pages, a dedicated call tracking number, and call reporting. |
Service area
Featured placement covers your home city plus surrounding communities you serve, limited to communities for which NHSP maintains published pages in your trade category. We determine coverage based on the service area you provide at signup and on our available page inventory. Coverage may change as the directory grows or is reorganized.
Exclusivity
We offer one Featured placement per trade category per service area. While your Featured subscription is active and in good standing, we will not sell that same placement to another business in your trade and area. Exclusivity applies only to the Featured tier and does not restrict other businesses from appearing in standard positions on the same pages, nor does it apply to adjacent trade categories.
Availability
Placements are subject to availability at the time of purchase. If the Featured placement for your trade and service area is already taken, or if we cannot deliver the placement for any other reason, we will notify you and refund your payment in full. Payment does not by itself guarantee a placement.
3. Delivery
We aim to make your placement live within one business day of purchase. Delivery is digital; there is no physical product. We'll confirm by email once your placement is live.
4. Billing and renewal
- Subscriptions bill in advance, automatically, on the same day each period, until cancelled.
- You authorize us to charge your payment method on a recurring basis.
- There is no setup fee, no contract term, no minimum commitment, and no per-call or per-lead charge.
- Your rate is locked at the price you subscribed at. If we raise prices, we'll give you at least 30 days' notice by email before it affects your account, and you may cancel instead.
- If a payment fails, we may retry it and may suspend or remove your placement until payment succeeds.
5. Refunds
30-day money back. If you're not satisfied within 30 days of your first payment, reply to your receipt or email us and we'll refund that payment in full. No form and no retention process. This applies once, to your first billing period, per business.
After the first 30 days, payments are non-refundable, but you can cancel at any time and won't be billed again. If we remove your placement for a reason other than your breach of these Terms, we'll refund the unused portion of your current period.
6. Cancellation
Cancel at any time by email or through the customer portal link in your receipt. Cancellation takes effect at the end of your current billing period — you keep the placement through the period you've already paid for. There is no cancellation fee. On cancellation, your placement reverts to a standard unpaid listing and your exclusivity ends immediately, meaning we may sell that placement to another business.
7. Call tracking
Featured placements use a dedicated tracking number that forwards to the destination line you provide. We use it to count and report calls generated by your placement, and we provide that reporting to you.
You are responsible for how you handle calls once they reach your line, including any recording you perform and any notice or consent your state requires. If we make call recordings available to you, you agree to use them lawfully and to comply with all applicable call recording and consent laws in the states where you and your callers are located.
Tracking numbers are assigned by us and remain ours. They are not portable and cannot be transferred to you if you cancel.
8. Your responsibilities
- Provide accurate, current information about your business, including any licensing and insurance you're required to hold.
- Hold all licenses, registrations, insurance, and bonding required for your trade in every area where you accept work through the directory.
- Answer or return calls generated by your placement. We don't control whether calls are answered, and unanswered calls are not grounds for a refund outside the 30-day window.
- Don't misrepresent your services, affiliations, certifications, or reviews.
- Don't submit content you don't have the right to use.
9. Your content
You grant us a non-exclusive, royalty-free license to display your business name, description, logo, images, contact details, service area, hours, and publicly available ratings on the directory and in related marketing of the directory, for as long as your listing is published. You retain ownership of everything you provide.
We may edit submitted content for formatting, length, accuracy, or consistency, and we may decline to publish content that is inaccurate, misleading, or unlawful.
10. No guarantee of results
We do not guarantee any number of calls, leads, inquiries, booked jobs, revenue, search ranking, or placement on any third-party platform. Any figures we publish — including call counts, cost-per-call figures, and case study results — are historical results for specific listings during specific periods. They are illustrative, not a prediction or a promise of what your business will experience. Results depend on your market, trade, pricing, responsiveness, and factors outside our control, including how search engines rank our pages.
11. Removal and suspension
We may suspend or remove your listing, with a pro-rated refund of the unused portion of your current period, if you breach these Terms, if we receive credible complaints about your business, if you lose required licensing, if payment fails, or if we discontinue coverage of your trade or area. We may also remove any listing from the directory at our discretion.
You may request removal of your business from the directory entirely at any time, at no charge, whether or not you're a paying subscriber.
12. Directory content and third parties
The directory includes unpaid listings compiled from public sources. Inclusion is not an endorsement, certification, or verification of any business unless expressly labeled as verified. We are not a party to, and are not responsible for, any agreement, transaction, work performed, or dispute between a homeowner and a business listed in the directory.
13. Information we collect from you
To provide the service we collect your business details, contact information, service area, payment information (handled by Stripe — we never see or store full card numbers), and call records associated with your tracking number. We use this to deliver and support your placement and to bill you.
We do not sell, rent, or broker your information to third parties. We share it only with vendors who help us operate — payment processing, call tracking, email delivery — and where required by law.
14. Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or relating to these Terms or your subscription is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, or lost opportunity, even if advised of the possibility.
The service is provided "as is" and "as available." We disclaim all warranties not expressly stated here, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
15. Changes to these Terms
We may update these Terms. If a change materially affects your rights, we'll notify subscribers by email at least 30 days before it takes effect. Continuing your subscription after the effective date means you accept the updated Terms. The version in effect when you subscribed governs your current billing period.
16. Governing law and disputes
These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law rules. Any dispute will be brought exclusively in the state or federal courts located in Guilford County, North Carolina, and both parties consent to that jurisdiction.
Before filing anything, please email us. Nearly everything is faster to fix directly, and our refund policy is deliberately generous so that it rarely comes to this.
17. Contact
National Home Service Pros
BadMab Design LLC
5616 Crooked Oak Drive, Summerfield, NC 27358
support@nationalhomeservicepros.com